The following are the minimum and maximum supported versions of the supported browsers for Avaya Experience Platform™ (On-Prem + Connect).
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Avaya Experience Platform™ (On-Prem + Connect) components
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Microsoft Internet Explorer
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Microsoft Edge
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Microsoft Edge Chromium (Windows)
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Google Chrome (Windows)
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Google Chrome (Chrome OS)
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Mozilla Firefox Standard
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Application Center
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Not supported
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v128 and later
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v112 to v122
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v112 to v122
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Not supported
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Not supported
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Avaya Workspaces
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v112 to v122
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v112 to v122
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v126 to v128
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Avaya Workspaces for CRM
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v112 to v122
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v112 to v122
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v126 to v128
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When agents that use Google Chrome or Microsoft Edge minimize the Avaya Workspaces tab or leave the tab idle for a while, their status changes to Not Ready and they do not receive incoming calls.
To avoid this issue, on the Google Chrome browser window, navigate to and use the Add option to enter the following URL: avayacloud.com. If you are an agent or supervisor using Avaya Workspaces for CRM, screen pops, and widgets, enter the following URLs:
Similarly, on the Microsoft Edge browser window, navigate to and use the Add option to enter the following URL: na.cc.avayacloud.com. If you are an agent or supervisor using Avaya Workspaces for CRM, screen pops, and widgets, enter the following URLs:
Note:
Avaya Workspaces does not support multiple tabs or profiles.
In a Citrix VDI environment, you can use the following browsers: Microsoft Edge Chromium (Windows and Chrome OS) and Google Chrome (Windows and Chrome OS).
