Agents can use Avaya Workspaces to enter the Not Ready reason codes to indicate why they have changed their state to not ready. This feature is supported for all channels. Administrators configure reason codes using Application Center Administration.

Administrators can configure call work codes for Avaya Experience Platform™ (On-Prem + Connect) and disposition codes for Avaya Experience Platform™ Public Cloud in Application Center Administration. Agents can select call work codes during a hybrid voice interaction and disposition codes during a digital interaction in Avaya Workspaces. The call work and disposition codes indicate the final state of the contact after closing the contact and summarizes important information about customer interaction.