list skill-status

Last Updated : Nov 01, 2012 |
Use list skill-status to see administration and status data for skilled hunt groups.
Prolog information
Metadata
Keywords:

Syntax

list skill-status [ starting-number  xx ] [ count num-groups  yy ][ schedule ]
starting-number xx
The starting hunt group number.
count num-groups yy
The number of hunt groups to be displayed.
schedule
Specify a time to run the command.

list skill-status field descriptions

Field
Description
Group No.
The number of the hunt group/skill group being reported
Group Name
Communication Manager name associated with the hunt group/skill group as administered with change hunt-group (not the CMS name)
Group Type
Call distribution method for the hunt group/skill group
SLS
Service level supervisor
CSO
Call selection override
OCW
(Activate on) Oldest call waiting
DTA
Dynamic threshold adjustment
DPA
Dynamic percentage adjustment
DQP
Dynamic queue position
SO
Service objective
Extension Service Level
Extension number of the hunt group/skill group and the assigned service level targets (represents percentage of calls answered in a specific number of seconds)
Level 1 Threshold
First wait time threshold; when value is exceeded, calls queued to group of reserve agents.
Level 2 Threshold
Second wait time threshold; when exceeded, calls routed to contingency reserve agents
EWT
Estimated wait time for calls queuing to hunt group/skill group
OCW
Oldest call waiting time in queue for the hunt group/skill group
Skilled hunt group details
Group Number
Group Name
Group Extension
Group Type
Service Level Supervisor
Call Selection Override
Activate on Oldest Call Waiting
Dynamic Threshold Adjustment
Dynamic Percent Adjustment
Dynamic Queue Position
Service Objective
Weighted Service Level (status)
Service Level Target (percentage and time)
Level 1 Threshold
Adjusted Level 1 Threshold (status)
Level 2 Threshold
Adjusted Level 2 Threshold (status)
SLS State (status)
Expected Wait Time (status)
Time in Queue of Call at Head of Queue (status)