status station

Last Updated : Aug 14, 2023 |
Use status station to see the internal software state information for a specific station. Use the information for diagnosis and to help locate the facilities to which the station is communicating.
Prolog information
Metadata
Keywords:

Syntax

status station x
x
Extension number per dial plan.

status station field descriptions, page 1 — General Status

Field
Description
Active Coverage Option
Specifies the active coverage path.
Active call(s)
Displays the current status of the agent on an active call.
  • Yes: Agent is on an active call.
  • No: Agent is idle.
Administered Type
Administered station type.
Busied-out
Displays the service state of the station.
  • Yes: The station is out of service.
  • No: The station is in use.
Call Parked
Whether the station has a call parked (y/n)
CTI Monitoring Active
Displays the connection status of the CTI controller.
  • Active: An active CTI domain monitoring on the station (any type).
  • Not Active: The station has no active CTI domain monitoring.
Connected Ports
Port locations of the facilities to which the telephone/softphone is connected: cabinet-carrier-slot-circuit
Note:
If a station is connected to a QSIG over SIP trunk, you can view the involved port of the SIP trunk. However, you cannot view the port of the QSIG trunk since the port is not involved in the media connection.
Connected Type
The type of telephone connected to this port.
Download Status
Status of soft key download.
EC500 Status
enabled — Extension to Cellular is enabled
disabled — Extension to Cellular is disabled
Extension
Station or attendant extension.
Group Cntrl Restr
One or two of the following:
  • none
  • total
  • stat-stat
  • outward
  • terminate
Limit Incoming Calls
State of the Limit Number of Concurrent Call (LNNC).
Message Waiting
Whether there is a message waiting for the station.
  • AUDIX
  • PMS
  • blank if no messages are waiting
Network Region
The network region (NR) that determines whether Communication Manager triggers the IGAR or DPT feature:
  • For a DCP or analog station, this field displays the NR of the port network or media gateway to which the station is connected.
  • For a registered H.323 station, this field displays the NR to which the station is currently assigned.
  • For an unregistered H.323 station, this field displays the NR in which the station was registered recently.
  • For a SIP station, this field displays the NR associated with the IP address that Communication Manager received in the recent SIP INVITE or SIP response for that station.
Parameter Downlaod
Current status of downloading terminal parameter information.
  • complete — the information was successfully downloaded sometime in the past.
  • pending — the system is waiting to download the information. The download will complete through a background periodic test or demand test.
  • not applicable — this is not a programmable station.
Port
Port location of the endpoint.
Reachability Polling Active
  • yes- If Communication Manager is actively polling the SIP station by the SIP Reachability feature.
  • no- If Communication Manager is not actively polling the SIP station. By default the field is set to no.
Communication Manager will poll the station with SIP OPTIONS messages directly by the Reachability feature in either of the following cases and the Reachability Polling Active field on status station shall show yes:
  • The Enable SIP Agent Reachability? field is set to yes, and the SIP station has an ACD agent logged in.
  • The Enable Reachability for Domain Control SIP Stations? field is enabled and the station is monitored by CTI.
Reg Subscription Active
Displays the registration subscription state of the station on Session Manager.
This field is active only when CTI is monitoring the station and SIP Reachability is disabled for the station or system-wide.
  • yes: Communication Manager is subscribed to registration events on Session Manager.
  • no: Communication Manager is not subscribed to registrations events on Session Manager.
Ring Cut Off Act
Whether ring cut-off is activated (y/n).
SAC Activated
Whether Send All Calls is activated on this extension (y/n).
Service Link Extension
Extension for the softphone off-premise destination on a telecommuter configuration.
Service Link Port
Shows the port used to establish a connection to the softphone off-premise destination on a telecommuter configuration.
Service State
State of the telephone endpoint:
  • in-service/on-hook (with no OPTIM calls, if applicable)
  • in-service/off-hook
  • in-service/disconnected (no OPTIM calls, if applicable)
  • in-service/idle (the station is AWOH or hardware is otherwise not present, with no OPTIM calls if applicable)
  • in-service/active (with OPTIM, has OPTIM calls and is not physically off-hook)
  • in-service/in-tsa (Terminal Self Administration)
  • out of service (the station is busied-out)
For SIP stations, the following fields are available:
  • unknown — Communication Manager has no information about the service state of this station.
  • pending — Communication Manager is expected to have service state information soon after polling is done
  • out-of-service - Communication Manager has service state information and it shows the station is not operational.
  • in-service — Communication Manager has service state information and it shows the station is operational.
Shd TCP Signaling Status
Indicates whether a TCP signaling channel is established for the endpoint on a shared control connection. Displayed only for IP Telephones and Softphones.
  • connected — Endpoint is registered and TCP signaling link is established
  • connecting — Endpoint is registered and TCP signaling link is in the process of being connected
  • not connected — Endpoint is unregistered
  • on-demand — Endpoint is registered and TCP signaling link is not established. For IP endpoints with on-demand status, test station triggers TCP socket establishment. For all IP endpoints except soft IP endpoints such as IP Softphone and IP Agent, status station triggers TCP socket establishment.
Softphone Port
The port for the softphone controlling an IP telephone.
TCP Signal Status
Indicates whether a TCP signaling channel is established for the endpoint. Displayed only for IP Telephones and Softphones.
  • connected — Endpoint is registered and TCP signaling link is established
  • connecting — Endpoint is registered and TCP signaling l0000000ink is in the process of being connected
  • not connected — Endpoint is unregistered
  • on-demand — Endpoint is registered and TCP signaling link is not established. For IP endpoints with on-demand status, test station triggers TCP socket establishment. For all IP endpoints except soft IP endpoints such as IP Softphone and IP Agent, status station triggers TCP socket establishment.
User Cntrl Restr
One or two of the following
  • none
  • total
  • stat-stat
  • outward
  • terminate

status station field descriptions, page 2 — Connected Station Information, Hospitality Status, and Enhanced Call Forwarding Destinations

Field
Description
General Status
Connected Station Information
Part ID Number
Part ID Number (comcode) of the telephone. If this field shows Unavailable, the software was unable to determine the Part ID Number.
Serial Number
Serial number of the telephone.
  • Unavailable — the software is unable to determine the Serial Number.
  • Errored — the serial number received is not in the correct format.
Station Lock Active
Indicates whether the station has been locked using Station Lock.
TOD Station Lock
Indicates whether the station is within a Time of Day lock interval.
Off-PBX Service State
  • inservice/idle — there is no OPTIM call at the station
  • inservice/active — there is an OPTIM call at the station
  • out-of-service — the station is busied out.
Hospitality Status
Awaken At
Time that Automatic Wakeup Call is scheduled. The time is based on the location of the station.
User DND
activated/not activated
Status of Do Not Disturb
Group DND
activated/not activated
Status of Do Not Disturb
Room Status
Whether a room is occupied or not
  • non-guest room
  • vacant
  • occupied
Languages
Communication Manager displays the language that you have downloaded on a 9404 or 9408 telephones. The default value of this field is blank.
Language File Version
Communication Manager displays the version of the language that you have downloaded on a 9404 or 9408 telephones. The default value of this field is blank.
CF Destination Ext
Call forwarding destination extension, if any.
  • blank when Extension to Cellular is enabled
  • is displayed for mapped extensions when Extension to Cellular is disabled
Enhanced Call Forwarding Destinations
Up to six Enhanced Call Forwarding destination numbers for Unconditional, Busy, or No Rely ECF types, and the internal or external destination for each.
Team Button Monitoring Stations
Shows all monitoring extensions that supervise the monitored station

status station field descriptions — Unicode Display Information, page 3

Field
Description
Native Name Scripts
N/A, or on a Unicode-enabled station, the script used for the native name of the station:
0x plus the hex value of the script tag, and up to 7 language acronyms.
Display Message Scripts
N/A, or on a Unicode-enabled station, the script used for the display language of the station:
0x plus the hex value of the script tag, and up to 7 language acronyms.
Station Supported Scripts
N/A, or on a Unicode-enabled station, the script supported by the telephone:
0x plus the hex value of the script tag based on the scripts supported by Unicode capable endpoints, and up to 7 language acronyms.

status station field descriptions — 3­way IP Conference Call, pages 1–3

Field descriptions are the same as status station, pages 1 and 2 field descriptions.

status station field descriptions — Call Control Signaling, page 5

Field
Description
Call Control Signaling — Call Control Signaling fields display the information for both endpoints when an IP telephone and IP soft phone are in service on the same extension simultaneously (shared-control).
Switch-End IP Signaling Loc
The procor serving the switch end of the IP signaling link. The port number is always 17 for the ethernet port of the procor. This field is blank for an unregistered H.323 station.
H.245 Port
The procor port serving the H.245 signaling link. The port number is 17 for the ethernet port. This field is blank for an unregistered H.323 station, a VPhone, or when H.245 tunneling in Q.931 is used.
Switch-end: IP Address and Port
Switch-end Q.931 (H.323 station) or CCMS (IP SoftPhone) IP signaling address and IP port. IP Port has a decimal value 0-65535. This field is blank for an unregistered H.323 station.
V4 Set-End: IP address and Port
Set-end IPv4 IP signaling address and IP port. IP port is a decimal value 0-65535.
V6 Set-End: IP address and Port
Set-end IPv6 IP signaling address and IP port. IP port is a decimal value 0-65535.
Node Name (for Call Control)
Label administered for an IP address.
Region (for Call Control)
A number given to a set of IP addresses to indicate they have a common set of characteristics.
H.245 Near
Switch-end H.245 IP signaling address and TCP/IP port. IP Port is 0-65535. This field is blank for IP SoftPhone endpoints, endpoints using Q.931 tunneling of H.245, and unregistered or inactive H.323 stations.
H.245 Set
Set-end H.245 IP signaling address and IP Port. IP Port is 0-65535. This field is blank for IP SoftPhone endpoints, endpoints using Q.931 tunneling of H.245, and unregistered or inactive H.323 stations.

status station field descriptions — Audio Channel, page 6

Audio Channel fields display the information for only the IP Telephone when an IP telephone and IP soft phone are in service on the same extension simultaneously. Product Information fields show the information for both endpoints for soft phone and Telephone Shared Control.
Field
Description
xxxxxxx Audio
The type of audio active for the station. xxxxxxxx is one of these values: G.711-MU, G711-A, G.729A, G.723.1-6.3, G.723.1-5.3, PCM, 711-MU, 711-A, 729, 729A, 729B, 729-AB, or 723.1-5.3/6.3.
  • PCM - the station is a telecommuter IP softphone configuration with call-back audio
  • blank - no audio path is present
Port/Shared Port
The physical port used to provide audio path for the endpoint. The port represents a media gateway or media server port for H.323 stations, or for stations using a H.323 endpoint for audio.
An idle IP SoftPhone or H.323 station with an as-needed service link shows no audio port.
Blank — stations with no established audio path, or for telecommuter stations.
Other-end IP Addr and Port
Other-end IP audio address and IP port. Port is a decimal value 0–65535.
This field is blank for an idle station with no audio link, or for a telecommuter IP SoftPhone with circuit-switched audio link.
Set-end IP Addr and Port
Set-end IP audio address and IP port. Port is a decimal value 0–65535.
This field is blank for an idle station with no audio link, or for a telecommuter IP SoftPhone with circuit-switched audio link.
Node Name
Label administered for an IP address.
Network Region
A number given to a set of IP addresses to indicate they have a common set of characteristics.
Audio Connection Type
Audio codec selected.
  • ip-tdm
  • ip hairpin
  • ip direct
  • ip-idle
  • blank — audio is carried directly to service link port
MAC Address
The Media Access Control (MAC) address received from the telephone when the telephone registers. This field is displayed in the second column of the screen when the Shared Port field is populated.
  • not available: the telephone registers but is unable to send a MAC address
  • blank: the telephone is not registered.

status station field descriptions — IP Endpoint Data, page 7

Field
Description
Product ID and Release
Identifier submitted by the endpoint during registration, and the release number of the endpoint that is provided to the gatekeeper upon registration. This field is displayed only for Avaya or Lucent products.
This field is displayed in the second column of the screen when the Shared Port field is populated. Value is one of the 30 enabled product IDs administered on the system-parameters customer-options screen, including:
  • IP_Tel - IP Telephone
  • IP_Soft - IP Softphone
  • IP_eCons - An IP soft console
  • IP_Agent - An IP soft agent telephone
  • IP_ROMax - A remote office telephone
H.245 Tunneled in Q.931
y — H.245 is contained within Q.931, and H.245 fields are not displayed.
Does not apply to IP SoftPhone endpoints.
This field is displayed in the second column of the screen when the Shared Port field is populated.
Registration Status
Identifies the registration and authentication status of the IP endpoint. An unregistered IP SoftPhone cannot be identified as an IP endpoint. This field is displayed in the second column of the screen when the Shared Port field is populated.
  • unregistered (H.323 station only) — the endpoint is unregistered
  • registered-not-authenticated (H.323 station only) — the endpoint is registered, but has not been authenticated (the station is disallowed from making or receiving calls)
  • authenticated-not-registered (H.323 station only) — the endpoint has been authorized (by the associated IP SoftPhone), but is not yet registered
  • registered-authenticated — the endpoint is registered and authenticated (for example, an IP station that is able to make calls)
  • pending-unregistration — the endpoint is unregistered, but critical internal data structures have not yet been updated
MAC Address
The Media Access Control (MAC) address received from the telephone when the telephone registers. This field is displayed in the second column of the screen when the Shared Port field is populated.
  • not available - the telephone registers but is unable to send a MAC address
  • blank - the telephone is not registered.
Authentication Type
Note:
This field complies with the Unified Capabilities Requirements (UCR) 2008 Change 3 requirements and is approved by Joint Interoperability Test Command (JITC). This field is available only for the USA Department of Defense (DoD) and approved Federal government customers.
When you register the stations with security profile H323TLS, status station shows Authentication Type as TLS.
Native NAT Address
Specifies the network address translation (NAT) IP address of the endpoint when a network device provides the network address translation function for the endpoint. The network device provides the NAT address of the endpoint at the time of registration. The field is blank if the NAT address is not known.
This field is displayed in the second column of the screen when the Shared Port field is populated.
ALG-NAT WAN IP Address
This field is populated only when a special application turned on.
Media Encryption
aes indicates Advanced Encryption Standard encryption, the standard used by U.S. government to protect sensitive (unclassified) information. Reduces circuit-switched to IP call capacity by 25%.
aea indicates Avaya Encryption Algorithm. Not as secure as AES.
none indicates an unencrypted media stream.

status station field descriptions — Alternate Gatekeeper List, page 8

Field
Description
Main
Main is the phone which did an ordinary H.323 registration. This phone did not register in shared control mode.
Shared Control Ports
Shared Control ports register more than one H.323 endpoint to the same Communication Manager extension number. Usually the endpoints are a desk phone and a softphone, but they can include an AES application. 
Node Name
Node name is a label administered for an IP address.
Region
Region is a bunch of IP destinations that have a lot in common with each other.

status station field descriptions — ACD Status, page 9

Field
Description
Grp
Hunt Group number
Mod
ACD Work Mode
On ACD Call
Whether the agent is on an ACD call (y/n)
Occupancy
Occupancy of the agent logged in at the specified station

status station field descriptions — Network Status and Summary

Network Status fields show information for only the IP Telephone when an IP telephone and IP Softphone are in service on the same extension simultaneously.
Field
Description
Average Jitter Last Ten Seconds # - more than 255 ms
The average jitter in received packets from the last ten one-second intervals.
# — maximum (100%) packet loss per second during the one-second interval.
Packet Loss per Second Last Ten Seconds * - 100% loss
The 10 recent one-second samples of the lost packet information for the requested endpoint.
* — maximum (100%) packet loss per second during the one-second interval. * is displayed when silence suppression is y on the ip-codec-set screen, or when packet loss = 100%.
Out of Order Count
A count of the number of out-of-order packets detected during the current connection.
SSRC Change for Call
The number of SSRC changes occurring during the current connection.
Last Rx Sequence No.
Last received data packet sequence number.
Last Tx Sequence No.
Last transmitted data packet sequence number.
Echo Return Loss
Loss of the echo signal, relative to the transmitted signal, due to the PSTN network including the hybrid.
Bulk Delay
Delay offset of the echo relative to the original signal.
ERL Enhancement
Loss introduced by the echo canceller. This is the measure of the effectiveness of the echo canceller.
Summary
Worst Case this Call
Jitter: the worst-case, 1-second jitter (ms) experienced during the current connection.
Packet Loss: the worst-case, 1-second packet loss experienced during the current connection.
Average this Call
Jitter: the average jitter for the current connection (the running average of all the 1-second intervals during the connection.
Packet Loss: the average packet loss number for the current connection (running average of all the 1-second intervals experienced during the connection.
Current Buffer Size
The current jitter buffer size.

status station field descriptions — Connected Ports

Connected Ports fields show information for only the IP telephone when an IP telephone and IP Softphone are in service on the same extension simultaneously.
Field
Description
src port
The port address of the statused station.
MP
The physical port location of the media processing media module.
The audio stream passes through a media processing media module (either a Medpro or a VoIP module on a gateway) when direct IP-IP audio connections are disabled or the connection cannot be direct for other reasons (for example, the call requires a codec conversion).
HP
Hairpinning.
y is displayed when the audio stream is handled entirely on the media processing media module. The audio connection does not require more extensive processing (for example, some codec conversion), and does not use TDM bus resources.
ip-start
The IP address of one end of a direct connection.
ip-end
The IP address of the other end of a direct connection.
audio
Type of audio codec active for the connection.
G.711-MU, G711-A, G.729A, G.723.1-6.3, G.723.1-5.3, PCM, 711-MU, 711-A, 729, 729A, 729B, 729-AB, or 723.1-5.3/6.3.
encryption
Type of media encryption as entered on the ip-codec-set screen.
aes — Advanced Encryption Standard encryption, standard used by U.S. government to protect sensitive (unclassified) information. Reduces circuit-switched to IP call capacity by 25%.
aea — Avaya Encryption Algorithm. Not as secure as AES.
none — An unencrypted media stream.
ss
on/off
Indicates whether silence suppression is active on this audio stream.
pkt
Size of the packet carrying the audio.
dst port
The port address of one of the other parties to which the statused station has a connection on this call.

status station field descriptions — SRC Port to Dest Port Talkpath

Field
Description
src port
port number

status station field descriptions — Voice Statistics

Field
Description
TN Code
The media processor board code used for the call.
Board Loc
The carrier/slot location of the media processor for which data is being reported.
Codec
The codec used for the call.
Encryption
The type of media encryption used on the call (for example, AES, AEA, SRTP 1, and so on.
DSP Number
The number of the DSP on the media processor board used for the call.
Endpoint ID
The endpoint ID assigned for the call.
UDP Port
The UDP port used by the media gateway or media server for the call.
Called Number
The number of the endpoint which received the call (far end).
Dst Net Reg
The network region where the destination media gateway or media server is located.
Far-End IP Addr
IP address of the device on the far end of the call (called party).
Echo Canc
Indicates whether the echo cancellation is on/off for the call.
Echo Tail (ms)
The tail length of the echo canceller used for the call.
0 — implies that a different echo canceller was used than the one on the media processor.
Silence Suppression
Indicates whether Voice Activation Detection (VAD) is used for the call.
Comfort Noise Gen
Indicates whether CNG is being used for the call.
Data Call/Type
Indicates whether the call is a data call.
If y (yes), include type of data call (for example, FAX, Modem, Clear Channel, TTY, Fax-PT (pass-thru), Mod-PT, TTY-PT).
For example, Data Call/Type: y/T.38 FAX
Threshold Exceptions
A total number of thresholds that are exceeded for the call when the data was requested.
Packet Size (ms)
The size for each steam of data for the associated call, measured in milliseconds.
% Packet Loss
The amount of packet loss occurred for the call when the data was requested.
Peak Packet Loss (%)
The peak packet loss recorded for the call.
Jitter Buffer Size (ms)
The size of the jitter buffer used for the call, measured in milliseconds.
Jitter Buffer Overruns
A number of jitter buffer overruns occurred for the call.
Overruns occur when too many packets arrive into the jitter buffer very quickly, causing the jitter buffer to fill up. When it happens, the jitter buffer is unable to handle additional traffic/packets. If the number of overruns exceeds 99, the value in this field is 99+.
Jitter Buffer Underruns
A number of jitter buffer underruns occurred for the call.
When the arrival time of packets goes beyond the size of the jitter butter, the jitter buffer underrun occurs which results in silence until there are additional packets in the jitter buffer to process. If the number of underruns exceeds 99, the value in this field is 99+.
Average Jitter (ms)
The average amount of jitter recorded for the call over a 10-second reporting interval, measured in milliseconds.
Peak Jitter (ms)
The peak amount of jitter recorded for the call, measured in milliseconds.
Avg RT Delay (ms)
The average round trip delay of packets, measured in milliseconds.
Peak RT Delay (ms)
The peak round trip delay recorded for the call, measured in milliseconds.