Activating an additional hard disk

Last Updated : Feb 12, 2024 |

About this task

If using a local hard disk as the primary call storage for call recordings, you must use a separate hard disk. Storage of call recordings on the same disk used by Voicemail Pro and other IP Office services is not supported.

  • For a new server with an addition hard disk already installed, configuration and formatting of the addition drive is part of the new server ignition process.

  • For an existing server to which you want to add an additional disk post-ignition, follow the server platform instructions for adding a new drive. Then follow the procedure below to activate the additional hard disk in IP Office.

    • Avaya recommend that where possible, you add two additional drives configured as a RAID pair.

Procedure

  1. On a client computer, browse to https://<IP address of the server>:7071 in the browser.
  2. Enter the User Name and Password for the administrator account and click Login.
  3. Select Settings > System.
  4. Scroll down to the Additional Hard Drive Information settings.
  5. Select the Activate check box.
  6. In the Mount Point Path enter a mount path for the additional drive.

    • The default recommended value is /additional-hdd#1. When you add a hard drive using that path, a partition with the path /additional-hdd#1/partition1 is automatically created for Media Manager.

    • The path is used by setting it as the Media Manager application’s Call Storage Path (Applications > Media Manager > Configuration).

  7. If the disk is new and does not contain any existing call recordings, then under Format Hard Drive select Enable.
    Warning:

    • Do not format an existing drive that contains call recordings. Doing so will erase all existing call recordings without any option to recover those recordings.

  8. Click Save.

Next Steps

Related information
Media Manager Setup