Contact Recorder Migration

Last Updated : Aug 31, 2023 |

IP Office Release 11.0 and later do not support Contact Recorder. However, existing customers of Contact Recorder can migrate their call record database to Media Manager. ContactStore migration is not supported.

The migration process only migrates the information about the existing recordings and where they are located. It does not move the actual recordings. Media Manager becomes a single interface for all call records, whether archived through Media Manager for newer recordings or the older recordings archived through Contact Recorder.

Note:

You must take a backup of the Contact Recorder database before upgrading your IP Office to Release 11.0 or later. Once you upgrade IP Office to Release 11.0 or later, you will not be able to access or back up the Contact Recorder database.

Migration of Connectors

During migration, IP Office also migrates the connectors that are configured with Contact Recorder. Since Contact Recorder does not have a naming system for connectors, Media Manager adds a time stamped name to the migrated connectors. The name is in the format MigratedX-Timestamp.

Migrating multiple times

Normally, migration is completed in one attempt and a summary of the migration is provided on the user interface. However, in case of a network failure or system shutdown midway through a migration, administrators can perform the migration again. If migration is initiated for a second time, IP Office identifies and removes the migrated data from the previous unsuccessful migration before starting. Migrated connectors are deleted unless they have already been renamed.

Availability of Contact Recorder features in Media Manager


Feature	Description	Contact Recorder	Media Manager
Search by administrator	Search by administrators using Target Number, Skills, Agent, and Call ID	✓	✓
Search through Web Self-Admin	Search by users using the search filters Target Number, Skills, Agent, and Call ID	✓	✓
Web Self-Admin search results	A maximum of 100 results are displayed.	✓	✓
Call sets	Facility to save search results for retrieving in the future.	✓	✕
Email	Attaching recordings to emails.	✓	✕
Bulk Export	Exporting multiple recordings and the related details	✓	✓ Maximum 50 calls at a time.
Owner	Available as a search option.	✕	✓
Audit Trail	Available for tracking the use of recordings.	✓	✓
Windows Domain Authentication	-	✓	✕

Send Feedback

AVAYA DOCUMENTATION CENTER

No results found