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Administering Avaya IP Office™ Platform Media Manager

Table of Contents

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  • Notices
  • Introduction
    • IP Office Media Manager
      • Media Manager Architecture
      • Media Manager Recording Capacity
      • Resilience
      • Administrator Access to Media Manager
      • Backup and restore
      • Encryption of recordings
      • Using Cloud-Based Storage/Bring Your Own Storage
      • Contact Recorder
    • Media Manager Setup
      • Licensing
      • Verifying Media Manager license on Web Manager
      • Verifying licenses on Voicemail Pro
      • Select local or centralized Media Manager
      • Activating an additional hard disk
      • Preparing cloud-based file storage
      • Starting the Media Manager service
      • Configuring Media Manager
      • Configuring the IP500 V2 System Address
    • Media Manager Settings
      • Media Manager Configuration Settings
      • Hosted Storage Type Configuration settings
  • Recording Calls
    • Managing Call Recording
      • Switching the call recording warning on/off
      • Setting the maximum call recording length
      • Configuring the recording display
      • Configuring a user’s manual call recording destination
      • Configuring automatic call recording for a user
      • Configuring auto recording for a hunt group
      • Configuring automatic call recording for an incoming call route
      • Configuring auto recording for account code
  • Connectors and Archiving
    • Managing Connectors for Recording Archiving
      • Adding a Connector
        • Connectors
      • Modifying the details of a Connector
      • Deleting an existing Connector
    • Archiving to DVD
      • Configuring DVD archiving
    • Archiving to an External NAS
      • Configuring NAS archiving
    • Archiving to Google Drive
      • Creating a Google drive for Media Manager
      • Configuring Google drive archiving
    • Using Google Cloud bucket storage
      • Creating a Google Bucket for Media Manager
      • Configuring cloud-based storage as primary storage
      • Configuring a Google Cloud bucket archiving connector
    • Using Azure Blob storage
      • Creating an Azure Blob for Media Manager
      • Configuring cloud-based storage as primary storage
      • Configuring an Azure Blob Storage archiving connector
    • Using Amazon S3 storage
      • Creating an Amazon S3 bucket for Media Manager
      • Configuring cloud-based storage as primary storage
      • Configuring an Amazon S3 archiving connector
  • Recordings and Alarms
    • Administering Recordings
      • Configuring Media Manager Access
        • Providing administrator access to Media Manager
        • Configuring user access through the user portal
      • Accessing the recordings
      • Recordings Details
      • Searching recordings using the search text box
      • Filtering the recordings displayed
        • Filter Options
      • Playing a call recording
      • Downloading recordings
      • Downloading Media Manager recordings in bulk using a script
      • Verifying authentication of call recordings
      • Deleting recordings
    • Using the Audit Trail
      • Viewing the Audit Trail
        • Audit field descriptions
      • Exporting the Audit Trail
    • Alarms and notifications
      • Viewing alarms
        • Alarms
  • Miscellaneous
    • Migrating recordings to different storage
      • Migrating recordings from HDD to Google Cloud Bucket
      • Migrating recordings from HDD to Amazon S3 Bucket
      • Migrating recordings from HDD to Azure Blob
      • Migrating recordings from Google Cloud to HDD
      • Migrating recordings from Google Cloud to Azure Blob
      • Migrating recordings from Google Cloud to Amazon
      • Migrating recordings from Azure to HDD
      • Migrating recordings from Azure to Google
      • Migrating recordings from Azure to Amazon
      • Migrating recordings from Amazon to HDD
      • Migrating recordings from Amazon to Google
      • Migrating recordings from Amazon to Azure
    • Contact Recorder Migration
      • Migration limitations
      • Migration prerequisites
      • Initiating Contact Recorder migration
  • Further Help
    • Additional Help and Documentation
      • Additional Manuals and User Guides
      • Getting Help
      • Finding an Avaya Business Partner
      • Additional IP Office resources
      • Training
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Administering Avaya IP Office™ Platform Media Manager
Administering Recordings

Administering Recordings

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Last Updated : Jul 06, 2020 |
Avaya IP Office
Administering
Administrator
12.3
Intermediate

The following processes can be performed by administrators who have access to Media Manager (see Configuring Media Manager Access).

Related information
Configuring Media Manager Access
Accessing the recordings
Recordings Details
Searching recordings using the search text box
Filtering the recordings displayed
Playing a call recording
Downloading recordings
Downloading Media Manager recordings in bulk using a script
Verifying authentication of call recordings
Deleting recordings
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