Media Manager Recording Capacity

Last Updated : Jun 25, 2024 |

Media Manager requires an additional drive which it use as the location of its primary call storage folder. Media Manager uses this location to store recordings after transferring them from the temporary storage folder used by Voicemail Pro.

Important:

  • Avaya does not support Media Manager using the same drive that is hosting the Voicemail Pro service. Doing so will cause space conflicts with other IP Office applications and risks losing recordings during other IP Office maintenance activities.

You must either:

  • Add an additional drive to the server hosting the Voicemail Pro service. Avaya recommends you add a pair of drives configured for RAID.

  • Configure a cloud-based service as the primary call storage. Media Manager supports the following:

    • Google Bucket

    • Azure Blob

    • Amazon S3 Bucket

  • Warning:

    • When using storage other than an additional hard-disk in the IP Office system, you must check the file aging policies of that other storage, as they may differ from the file aging policy applied by the Media Manager settings.

In operation, you can optimize the use of the primary call storage by having Media Manager also copy recordings to separate archive storage, which can be a DVD, NAS or cloud-based storage. After a time, the primary call storage will contain just the newest recordings whilst the archive contains old recordings.

Estimating the storage capacity required

The required capacity for the storage you use for Media Manager depends on factors that will vary between different customers. You need to estimate the typical number and length of calls recordings that the customer's business will generate.

You also need to include how long the customer wants to retain recordings, and how the customer wants to use recordings in the primary call storage and those in a separate archive (if installed).

For both types of storage, you can use the following figures:

  • Media Manager recordings require 60KB a minute for non-authenticated files, 120KB a minute for authenticated files.

  • For the primary call storage, the minimum size Avaya support is 30GB. However, Avaya recommends 300GB or larger.

Related information
IP Office Media Manager