IP Office Media Manager

Last Updated : Oct 07, 2024 |

IP Office Media Manager stores and replays audio call recordings generated by Voicemail Pro. It stores recordings on a local drive or cloud-based storage. Media Manager can also archive recordings to additional locations such as DVD, NAS, or cloud-storage.

Important:

  • There are two types of Media Manager, Local Media Manager and Centralized Media Manager.

    • This document covers Local Media Manager, provided by the local IP Office, Voicemail Proand Media Manager services.

    • For details of the cloud-based Centralized Media Manager available for subscription IP Office systems, see the Administering Avaya IP Office™ Platform with Web Manager manual.

Media Manager archives and catalogs recordings for administrators and users to search, play, and download when required. All recordings are available to system administrators through Web Manager. Administrator can configure extension users for access to selected recording through the IP Office User Portal application.

IP Office only supports Media Manager running on the same server as Voicemail Pro.

  • For a network based around a primary server, support Media Manager on the primary server. They do not supportMedia Manager on the secondary server or any other server in the network.

  • For a standalone IP500 V2 system or SCN of IP500 V2 systems, Media Manager is supported on the same IP Office Application server hosting Voicemail Pro for the network. Media Manager is not supported on a Unified Communications Module.

Related information
Media Manager Architecture
Media Manager Recording Capacity
Resilience
Administrator Access to Media Manager
Backup and restore
Encryption of recordings
Using Cloud-Based Storage/Bring Your Own Storage
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