Enable the following trace option settings:
Tab |
Trace Options |
Call |
Line Send, Line Receive, Extension Send, Extension Receive, Extension RxP, Extension TxP, Call Delta, Map, Targeting and Call Logging |
System |
Error, Print and Resource Status Prints. |
It is necessary to capture the data that is output of the Data Terminal Equipment (DTE) port placed on the back of the system control unit. The unit sends information to the DTE port during a reboot that is not seen by System Monitor as it cannot make contact with the unit via the LAN until the reboot is completed.
If you are experiencing a rebooting problem then it is very important that both traces are provided in order to make an effective investigation into the problem. Both traces should cover the period before and after the reboot occurs.
A reboot can be easily seen in the System Monitor application by the following:
== 25/4/2000 14:27 contact lost - reselect = 1
******************************************************************
******************** From: 192.168.27.1 (13597) ********************
== 25/4/2000 14:27 contact made
The System Reboot can be easily located, search for the trace (contact lost).
