For IP Office Release 9.0 and higher, in addition to the existing Syslog output of alarms and events, IP Office systems can also output System Monitor events to Syslog. To view the Syslog files containing monitor events in monitor, they need to be converted to monitor log file. This task is done using monitor.

• Activation of Syslog monitor events output is done through IP Office Manager.

• Configuration of which trace options to include in the output is done using System Monitor.

• Default Syslog Monitor Tracing:

  The default configuration of Linux-based servers other than UCM, automatically adds a monitor Syslog output to the system configuration. The entry is configured to store the records on the server using the 127.0.0.1 address. This provides hourly Syslog files which are retained for 3–days. See Configuring the Syslog Trace Options.

• Cloud Edition Systems:

  For these system, the system's monitor Syslog output is automatically directed to the Cloud Diagnostic Agent service run by the cluster hosting the system. Those logs are kept for up to 3-days and can be downloaded through the cluster’s Customer Operations Manager.

• Subscription Systems:

  These systems can be monitored and managed through Customer Operations Manager running on the cluster providing the system subscriptions. In that case, the system Syslog files can also be collected using Customer Operations Manager.