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AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
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Using IP Office System Monitor
Call Trace Options
Last Updated : Dec 16, 2020 |
This tab provides trace options for monitoring the system's calls including the use of voicemail.
Events
Events |
Description |
|---|---|
Call |
Log changes of state for the call (Aend and Bend). |
Call Delta |
Log information on general call state changes. |
Call Delta 2 |
Log information on additional call state changes. |
Call Logging |
Log ACD status messages, CALL message giving statistics of call and SERVICE message giving statistics of service. |
Extension |
Log changes of state for the extension plus console print on setting bchan. |
Extension Cut |
Log changes of cut state for the extension (mapping connections). |
Line |
Currently this option does not provide any trace messages. It is included for possible future use only. |
MonCM |
Log all received call control messages (NOT Short Code messages) and some additional console print messages such as adjustcount and ringback. |
MonIVR |
Log update information on the messages in a user’s voicemail box. |
Targeting |
Log information concerning call routing (targeting). |
ARS |
– |
LQR |
– |
ACD |
– |
IP Dect |
– |
Call Detail Records |
– |
CDR Extra Diganostics |
– |
Packets
Packets |
Description |
|---|---|
Call |
Log all received call control messages and contents. |
Extension Send |
Log all call control messages and contents transmitted to an extension. |
Extension Receive |
Log all call control messages and contents received from an extension. |
Extension TxC |
Log all call control messages and contents transmitted to the call object. This message is actually received from the extension. |
Extension RC |
Log all call control messages and contents received from the call object. This message is actually sent to the extension. |
Extension TxP |
Log all call control messages and contents transmitted to a partner application (for example SoftConsole). Also enables CMExtnCopyProcessMsg CMExtnCopyProcessCallMsg CMExtnConfCopyProcessCallMsg CMExtnCopySendCallMsg and CMExtnCopyCallLostMsg and messages. |
Extension RxP |
Log all call control messages and contents received from a partner application such as IP Office SoftConsole. |
Line Send |
Log all call control messages and contents sent to a line. Also enables CMCallReleaseStart CMCallReleaseEnd and CMCallLostRecord Timeout and messages. |
Line Receive |
Log all call control messages and contents received from a line. Also enables Incoming Call Waiting CallRefused Incoming Blocked and CallRefused and because channels are in use messages. |
Short Code Msgs |
Log short code messages associated with the selected Extension Send, Extension Receive and MonCM trace options. |
Supplementary services |
– |
IP Dect Msgs |
– |
Sort IEs |
If selected, sort the order of line alerting and connected events when displayed in the screen log. The order of line alerting and connected events varies depending on whether the system is transmitting or receiving. That makes it difficult to compare side by side traces of calls between two systems. This settings only affects those events that are sorted when displayed in the screen log and does not affect the order of the recorded log file. |
Embedded voicemail
Option |
Description |
|---|---|
Voicemail Client |
– |
Audio Response |
– |
Message Recorder |
– |
Housekeeping |
– |
Flash Storage |
– |
Silence |
– |
– |
PC voicemail
Option |
Description |
|---|---|
Voicemail Events |
– |
Voicemail Messaging |
– |
Trigger string detection
These options are only available when the Development Tracing option is selected in the Filters > Trace Options > System menu, see System Trace Options. They are not covered by this document as they are used by Avaya for product trials and are subject to frequent changes.
These options should only be used under the guidance of an authorized Avaya development engineer.
Option |
Description |
|---|---|
Call Log |
– |
– |
|
Auto Rollover |
– |
Allow Multiple Rollovers |
– |
Trace Color
This option allows selection of a color that is then applied to all options in the menu, see Coloring Tab Trace Options. This selection overrides any previous color selected for individual options. However, it does not prevent subsequent individual option coloring, see Coloring Individual Trace Options.
Default settings
The following trace options are enabled by default. See Defaulting the Trace Options.
Call, Call Delta, Call Logging, Extension, Targeting, ARS, LRQ, Extension Send, Extension Receive, Extension TxP, Extension RxP, Line Send, Line Receive, Sort IEs.
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