If there is a situation where you cannot use your browser, EM, Avaya Aura® MS is not installed, or there is a software incompatibility preventing you from uploading new software, you can use an alternate upload procedure.
Proposed Solution
Procedure
Log in to a Linux® shell using the customer account.
Change to the public directory by using the cdpub alias or the following command:
cd /opt/avaya/app/pub
Transfer the update package to the pub directory. You can use the sftp file transfer tool, or another similar tool, to transfer the file. The file must be an official update from Avaya in ISO format.
Run the following command to stage the software:
stageUpdate –stage –f softwareUpdate.iso
Now that the software is staged, you can complete the installation following the appropriate task to apply Avaya Aura® MS or system updates.
