Upgrading from System Manager Release 6.x

Last Updated : Jun 10, 2026 |

About this task

For upgrading System Manager from Release 6.x to Release 10.2, first upgrade System Manager 6.x to 8.1.x, and then upgrade to Release 10.2. You cannot directly upgrade the Release 6.x system to Release 10.1 and later.

In relation to Avaya Aura® Messaging, note the following points. These points apply to Avaya Aura® Messaging only. Avaya IX™ Messaging, also known as Officelinx, is not impacted.

  • Starting with 10.2.x, if AAM is managed by System Manager then before upgrading System Manager, clean the AAM data from System Manager.

  • You must administer mailboxes natively in the AAM Management interface.

Procedure

  1. Upgrade System Manager from 6.x to Release 8.1.x.

    To upgrade from System Manager 6.x to 8.1.x, see Upgrading Avaya Aura® System Manager Release 8.1.x on the Avaya Support website.

  2. Upgrade from System Manager Release 8.1.x to 10.2.

    To upgrade from System Manager 8.1.x to 10.2.x, see the required section in this document.