You can upgrade to System Manager Release 10.2.x on Software-only environment from:
Release 10.1.x on Avaya-provided server, VMware/ KVM in customer-provided Virtualized Environment, AWS/ Google Cloud / Microsoft Azure on IaaS, or Software-only environment.
Release 8.0.x or 8.1.x on Appliance Virtualization Platform on Avaya-provided server, VMware/ KVM in customer-provided Virtualized Environment, AWS/ Google Cloud / Microsoft Azure on IaaS, or Software-only environment.
System Manager Release 7.1.3.x on AWS
System Manager Release 7.1.3.x on Appliance Virtualization Platform on Avaya provided server or on VMware in customer-provided Virtualized Environment.
Note:
For upgrading System Manager from Release 7.0.x to Release 10.2 and later, first upgrade System Manager Release 7.0.x to 10.1.x, and then upgrade to Release 10.2 and later. You cannot directly upgrade the Release 7.0.x system to Release 10.2 and later. If you upgrade the application directly from Release 7.0.x to Release 10.2 and later, the upgrade might fail.
For upgrading System Manager from Release 6.x to Release 10.1 and later, first upgrade System Manager Release 6.x to 8.1.x, and then upgrade to Release 10.1 and later. You cannot directly upgrade the Release 6.x system to Release 10.1 and later. If you upgrade the application directly from Release 6.3.x to Release 10.1 and later, the upgrade fails.
In relation to Avaya Aura® Messaging, note the following points. These points apply to Avaya Aura® Messaging only. Avaya IX™ Messaging, also known as Officelinx, is not impacted.
Starting with 10.2.x, if AAM is managed by System Manager then before upgrading System Manager, clean the AAM data from System Manager.
You must administer mailboxes natively in the AAM Management interface.
For more information, see Cleaning Avaya Aura Messaging communication profile data from System Manager.
