Upgrading from System Manager Release 7.0.x

Last Updated : Jun 10, 2026 |

About this task

To upgrade System Manager from Release 7.0.x to 10.2, first upgrade System Manager 7.0.x to 10.1.x, and then upgrade to Release 10.2. You cannot directly upgrade the Release 7.0.x system to Release 10.2 and later.

In relation to Avaya Aura® Messaging, note the following points. These points apply to Avaya Aura® Messaging only. Avaya IX™ Messaging, also known as Officelinx, is not impacted.

  • Starting with 10.2.x, if AAM is managed by System Manager then before upgrading System Manager, clean the AAM data from System Manager.

  • You must administer mailboxes natively in the AAM Management interface.

Procedure

  1. Upgrade System Manager from Release 7.0.x to 10.1.x.

    To upgrade from System Manager Release 7.0.x to 10.1.x, see Upgrading Avaya Aura® System Manager Release 10.1.x on the Avaya Support website.

  2. Upgrade from System Manager Release 10.1.x to 10.2.

    To upgrade from System Manager 10.1.x to 10.2.x, see the required section in this document.