Prerequisites

Last Updated : Jun 10, 2026 |

Following are the prerequisites for upgrading System Manager from Release 7.1.3.x, 8.0.x, 8.1.x, or 10.1.x to Release 10.2.x.

  • To upgrade a virtual machine, the host or the vCenter must have a valid certificate. The SAN field must contain the IP/FQDN of the host or the vCenter. If the SAN field is not available, then the CN field must contain the IP/FQDN of the host or the vCenter. You must ensure that the certificate is not expired.

  • Ensure that ESXi is running on Release 7.0 and later.

  • You must have additional 10 GiB of space on the host to take snapshot of virtual machine.

  • You must have additional 15 GiB of space on the host where Solution Deployment Manager client is installed.

  • System Manager must be in the Running state. Ensure that System Manager web console is accessible. You can confirm this by logging on to the System Manager web console.

  • If System Manager is deployed from the same Solution Deployment Manager client, Current Action Status must be Successful.

In relation to Avaya Aura® Messaging, note the following points. These points apply to Avaya Aura® Messaging only. Avaya IX™ Messaging, also known as Officelinx, is not impacted.

  • Starting with 10.2.x, if AAM is managed by System Manager then before upgrading System Manager, clean the AAM data from System Manager.

  • You must administer mailboxes natively in the AAM Management interface.