Checklist for upgrading VMware-based System Manager to Release 10.2.x by using CLI

Last Updated : Jun 10, 2026 |

No.

Task

Link/Notes

1

Download the System Manager data migration utility, patch, and required OVA files from the Avaya Support website at http://support.avaya.com.

For the latest service packs and software patches, see Avaya Aura® release notes on the Avaya Support website at http://support.avaya.com.

2

Record the number of users and number of roles. You require this information later to verify that the upgrade is successful

For more information about managing users and custom roles, see Administering Avaya Aura® System Manager.

3

Record the System Manager FQDN and Time Zone.

See Customer configuration data for System Manager.

4

Before you turn off the system, copy the Avaya Breeze® platform snap-in svar files that you might need in the future to the /var/avaya/svars location on the local computer.

Do this, if you have the System Manager Release 6.3.8 or later system and Avaya Breeze® platform is configured.

5

Ensure that the server is compatible with System Manager Release 10.2.x.

For Appliance Virtualization Platform, see Supported servers.

For the Customer-provided Virtualized Environment offer, see:

6

Create a backup of System Manager.

Creating a data backup on a remote server

7

Turn off the old System Manager application.
Note:

To migrate or upgrade from an earlier release (starting from Release 7.x and above) to Release 10.1 and later, shutdown System Manager immediately after taking the backup of your system. This will reduce the possibility of System Manager repairing all the configured elements after the upgrade.

8

On the ESXi server, deploy the System Manager OVA file.

If you are using the third-party certificates, use the same FQDN and vFQDN as that of the existing System Manager.

Note:

System Manager hostname is case sensitive. The restriction applies only during the upgrade of System Manager.

See Deploying System Manager in Virtualized Environment.

9

Copy the Release Release 10.2.x data migration utility, the Release 10.2.x patch file, and the backup file to the /swlibrary location on System Manager Release 10.2.x.

To copy files, use the tools, such as SCP, WinSCP, and FileZilla.

10

Create the snapshot of the System Manager application after the post-deployment steps are successful.

Creating the System Manager virtual machine snapshot

11

After deploying the System Manager OVA, run upgradeSMGR with data migration utility, backup file, and the service pack or feature pack as inputs.

The upgrade takes about 80 to 90 minutes. However, the duration depends on the factors such as the number of users, backup size, hardware used, and the number of resources shared during the upgrade.

As part of running the data migration utility, the system performs the patch installation in the background that takes about 60–90 minutes.

Upgrading System Manager from Release 7.1.3.x, 8.0.x, 8.1.x, or 10.1.x to Release 10.2.x through CLI

12

Verify that the new System Manager application is functional.

Verifying the functionality of System Manager

13

After the upgrade and patch installation is successful, remove the patch bin file, backup file, data migration utility, log off from the system, and remove the snapshot.

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14

Reinstall the license files because after the data migration the existing license files become invalid.

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15

Copy the Avaya Breeze® platform snap-in svar files that you saved earlier to the Release 10.1 system.

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