This book contains procedures to monitor, test, maintain, and troubleshoot an Avaya Server or Gateway system. Simple and traditional troubleshooting methods are sometimes sufficient to locate and clear faults. The traditional methods include substitution, visual inspections, continuity checks, and clarification of operating procedures with end users.

Using this documentation, the Avaya technicians, the Avaya business partner’s technicians, and the customers should be able to follow detailed procedures for:

• Monitoring, testing, and maintaining an Avaya server, gateway, and many other system components.
• Using troubleshooting methods to clear faults.
• Using Avaya Server or Gateway system for required replacements, visual inspections, continuity checks, and clarifying operating procedures with end users.

This book addresses only the issues that can be solved by using:

• Alarm Log
• Error Log
• Trouble-clearing procedures
• Maintenance tests
• Traditional troubleshooting methods

If the trouble has still not been resolved, it is the responsibility of the maintenance technician to escalate the problem to a higher level of technical support. Escalation should conform to the procedures in the Technical and Administration Escalation Plan.

For more information about the supported servers and supported gateways, see Avaya Aura® Communication Manager Hardware Description and Reference.