Avaya supports the installation of its Linux-based IP Office servers as virtualized servers. Using a virtual software platform allows the customer's IT staff flexibility to maximize the use of the platform's hardware to meet the individual needs of each virtual machines it hosts. It also provides them with access to various tools that ease maintenance and monitoring processes.

• For IP Office R12.1, IP Office is supported on the following virtual server platforms:

  • VMware

  • Microsoft Hyper-V

  • Amazon Web Services (AWS)

  • Microsoft Azure

  • KVM on Red Hat Enterprise Linux 8.10.

• For IP Office R12.1, the following changes to the IP Office platform affect the installation and support on virtual server platforms:

  • The Linux OS used is 64-bit only.

  • UEFI booting is supported where also supported by the virtual server host platform. Where used:

    • You must configure IP Office virtual machines as Generation 2.

    • You must not enable Secure Boot or equivalent features on the IP Office virtual machines.

    • The IP Office virtual machines will use SCSI virtual hard drives rather than IDE.

• Avaya does not provide or support the virtual server software and hardware chosen by the customer.

• This document outlines the steps required to deploy an IP Office server as a virtual machine. If deploying multiple virtual machines, follow the order of deployment and configuration in the Deploying IP Office Server Edition manual.

• Avaya only supports IP Office virtual machines created using the virtualized server images supplied by Avaya.

• Avaya does not support IP Office virtual machines created from an IP Office ISO file.

• In addition to certified IP Office training, the installer and system maintainer must have certified training on the specific virtual platform type or supported by someone who has the required certification.