Multiple Level Precedence and Preemption

Last Updated : Jun 08, 2018 |
You can override other calls by making a priority call with precedence. You can manually dial the extension number or select the extension from the Contacts or the Recents lists. The precedence level is valid for only one call session. The available call precedence levels are:

  • FO: Flash Override. Highest precedence

  • FL: Flash

  • IM: Immediate

  • PR: Priority

  • Routine: Lowest precedence. Routine is highlighted on the call session line if no call is made within five minutes.

Note:

You can start a precedence call from Busy Indicator and Bridged Appearance but not from the Team button.

This feature must be activated on the Avaya Aura® Communication Manager.