Capturing the phone network traffic

Last Updated : Nov 23, 2022 |

About this task

Use the phone network traffic data to debug phone registration and call-related issues. Use the phone web interface to capture the real-time network traffic of the phone. The phone sends the network traffic data to the computer from which you launch the phone web interface. When you start the report to capture the network traffic, the phone sends the traffic data to the browser and creates the final .pcap file on your computer. Depending on your browser setting for the download location, the phone saves the .pcap file after you stop the report. You can also obtain network traffic when your phone is on an active Wi-Fi connection. The packet capture file has data only if there is network traffic while you run the report.

Use IPv4 network for Avaya J129 IP Phone.

Before you begin

Ensure that you connect your phone to an active network.

Procedure

  1. Log in to the web interface.
  2. In the navigation pane, click Debugging.
  3. Scroll to the Packet Capture section.
  4. Press Start.

    The packet capture file starts downloading on your computer.

    The file name format is <device model><MAC address ><timestamp>.pcap

  5. Press Stop to end the packet capture.

    While you are running the report, the packet capture can also stop in the following scenarios:

    • If you log out of the phone web interface.

    • If the browser session of the phone web interface times out.

    • If you log in to the same phone web interface in another browser instance.