SLA Mon™ agent

Last Updated : Feb 22, 2021 |

SLA Mon™ technology is a patented Avaya technology embedded in Avaya products to facilitate advanced diagnostics. The phones support SLA Mon™ agent, which works with Avaya Diagnostic Server (ADS). By setting the parameter SLMSTAT to 2, you can enable the feature for remote worker deployments or cloud environments.

SLA Mon™ server controls the SLA Mon™ agents to execute advanced diagnostic functions, such as:

  • Endpoint diagnostics

    • Remotely control IP phones to assist end-users with IP phone configuration and troubleshooting.

    • Remotely generate single and bulk test calls between IP phones.

    • Remotely execute limited packet captures on IP phones to troubleshoot and diagnose IP phone network traffic.

  • Network monitoring

    • Monitor multiple network segments for performance in terms of packet loss, jitter, and delay.

    • Monitor hop-by-hop QoS markings for voice and video traffic.

Note:

Add the root-trusted certificate of the SLA Mon™ server certificate to the trusted certificate list administered using TRUSTCERTS.

For example: SET TRUSTCERTS slamonRootCA.crt, rootCertRNAAD.cer