Accepting a chat interaction

Last Updated : Jun 24, 2024 |
Prolog information
Metadata
Keywords:
After you log in to Avaya Workspaces and start working, the interaction area displays incoming interactions as interaction cards.
  1. On the chat interaction card, click the Accept Chat Interaction icon for an inbound chat interaction.
Result
Avaya Workspaces displays the Chat and Messaging widget to view the chat conversations. Agents can continue to work on the interaction.
Related linksReceive coaching and Barge-in for Chat and Messaging Interaction