Ending an interaction by force

Last Updated : Oct 16, 2024 |
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During a stuck customer interaction, an agent cannot end the interaction even after the interaction is completed. To resolve this issue, the supervisor can intervene and end the stuck interaction by force.
The supervisor can end a stuck interaction by force only if the agent is logged in to Avaya Workspaces.
  1. On the top toolbar, click the My Agents icon.
    STEP RESULT:
    The Agents page displays a list of agents.
  2. To end an agent's stuck interaction by force, click the corresponding the Arrow Down icon to view the agent's details, and click the Force End Interaction icon.
    STEP RESULT:
    The supervisor successfully ends the stuck interaction.