Supervisors and account administrators can use Realtime Reporting reporting capabilities to monitor real-time contact center statistics. In Realtime Reporting, you can view and manage dashboards and views with real-time reporting agent data.

Dashboards display real-time reporting measures with agent and queue details. You can use dashboards to quickly access your contact center statistics. When you configure a dashboard, you can select a view. Views determine the measure types, numbers, and visualization type for the dashboard data.

Supervisors and account administrators can access Realtime Reporting from Application Center. Supervisors can also access Realtime Reporting from the Avaya Workspaces interface. To enable access from Avaya Workspaces, the account administrator must add Realtime Reporting as a widget in the Home layout. The account administrator must assign the Reporting_Administrator or Reporting_Supervisor roles to supervisors to access the supervisor reporting dashboard.

Agents can also access Realtime Reporting from the Avaya Workspaces interface. To enable access from Avaya Workspaces, the account administrator must assign the Reporting_Supervisor role to the agent to view certain real-time reports.

For the best user experience, use a minimum screen resolution of 1920 x 1080 with 100% scaling when working with Realtime Reporting.