Avaya Workspaces does not display the Recording column in the Interaction Search history results page.
Cause
The Recording column is not displayed in the following cases:
If the user logged in is not a supervisor.
If Avaya Support has not enabled the Voice Recorder option on the Feature Toggle page in Application Center Administration globally or for the account.
If Avaya Support has disabled the Recorder option in Application Center Administration for the account.
Solution
Log in to Avaya Workspaces as a user with the supervisor role.
If you still do not see the Recording column, contact Avaya Support.
