With the Avaya Aura X for Avaya Cloud Office (ACO) application, you can make phone calls, hold video meetings, and communicate with your colleagues in a team chat. You can also invite third-party users to collaborate on a project. The Avaya Aura X for Avaya Cloud Office (ACO) application is available on web, desktop, and mobile platforms.
As an agent or a supervisor, you can log in to the Avaya Aura X for Avaya Cloud Office (ACO) provider in Avaya Workspaces and access enabled Avaya Aura X for Avaya Cloud Office (ACO) contacts from the Corporate Contacts widget.
You can perform the following actions with Avaya Aura X for Avaya Cloud Office (ACO) contacts from the Corporate Contacts widget:
View the Presence states of contacts
Search for contacts and groups
Make direct calls and transfer customer calls
Make consultation calls
Add contacts to the Favorites list
If the account administrator enables the chat functionality, you can also perform the following actions:
