Accepting a messaging interaction

Last Updated : Apr 27, 2023 |
Prolog information
Metadata
Keywords:
After you log in to Avaya Workspaces and start working, the interaction area displays incoming interactions as interaction cards.
  1. On the messaging interaction card, click the Accept Messaging Interaction icon for an inbound messaging interaction.
Result
Avaya Workspaces displays the Chat and Messaging widget to view the messaging conversations. Agents can continue to work on the interaction.
Related linksReceive coaching and Barge-in for Chat and Messaging Interaction