Interaction area notifications

Last Updated : Feb 12, 2025 |

Prolog information

Metadata

Keywords:

Icon	Name	Description
	Inbound Voice Interaction	Indicates an inbound voice interaction.
	Alerting Chat Interaction	Indicates an alerting chat interaction.
	Alerting Email Interaction	Indicates an alerting email interaction.
	Alerting Messaging Interaction	Indicates an alerting messaging interaction. You can hover over the work card which displays the channel source and a label after you accept an interaction.
	Alerting Voice Interaction	Indicates an alerting voice interaction. Depending on the configuration settings set by an account administrator, you can hear a single ring tone or a repetitive ring tone during the interaction alert.
	Chat Interaction	Indicates a chat interaction.
	Email Interaction	Indicates an email interaction.
	Messaging Interaction	Indicates a messaging interaction.
	Voice Interaction	Indicates a voice interaction.
	Facebook messaging interaction	Indicates a messaging interaction from the Facebook messaging application.
	WhatsApp interaction	Indicates a messaging interaction from WhatsApp.
	Instagram messaging interaction	Indicates a messaging interaction from Instagram.
	Accept Chat Interactions	Accepts a chat interaction.
	Accept Email Interactions	Accepts an email interaction.
	Accept Messaging Interactions	Accepts a messaging interaction.
	Accept Voice Interactions	Accepts a voice interaction.
	Decline Interactions	Declines chat, email, messaging, or voice interactions.
	Transfer	Indicates that the interaction is transferred with one of the following transfer operations: Transfer to Queue Transfer to User
	Observe	Indicates that the supervisor is observing the interaction.
	Coach	Indicates that the supervisor is coaching the interaction.
	Barge In	Indicates that the supervisor has barged into the interaction.
	Consult	Indicates that the agent has initiated a consult.
	Conference	Indicates that the agent working on the interaction card is in a conference with the consulted agent and the customer.
	Audio Muted	Indicates that the audio input is muted on a voice interaction.
	After Contact Work	Indicates that the agent has entered the After Contact Work state.
	Priority	Indicates the top priority of the interaction. Priorities from 1 to 3 are highlighted in red.
	Priority	Indicates the priority of the interaction. Avaya Workspaces displays priority numbers configured in Application Center Administration.
	Connection state - Connected	Indicates that the Avaya Workspaces client is connected.
	Connection state - Disconnected	Indicates that the Avaya Workspaces client connection is lost and reconnection attempts have failed. Agent gets a notification to manually reconnect by refreshing the browser or clicking Reload.
	Connection state - Reconnecting	Indicates that the Avaya Workspaces client is attempting to reconnect automatically after a loss of connection.