Change history

Last Updated : Feb 12, 2025 |
Prolog information
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Keywords:
Issue
Date
Summary of changes
60
February 28, 2025
Added note about withdrawal of X (Twitter) messaging integration support at:
59
January 22, 2025
Minor consistency updates throughout the document.
58
January 14, 2025
Updates for Release 3.2.1 closure.
57
October 22, 2024
Added information about support for six-way conferencing at:
Added support for the voice channel for Agent Assist at Agent Assist widget, Customer Journey widget, and Interaction widget details.
Added information about support for resource partitions and caller IDs at Making an external call.
Added information about messaging widget attachments at Working on a messaging interaction.
Added information on support for consult interactions in Customer Journey at Consult interactions.
Implemented minor updates on the new email widget UI at:
Added information on the Agent Voice Call State measure at: