Avaya Co-Browsing Snap-in provides a set of consolidated services for sharing web page content. Using Avaya Co-Browsing Snap-in, customers and agents can browse the same web pages to collaborate on certain tasks. The agent can assist the customer in performing various actions on the Avaya Co-Browsing Snap-in enabled web pages. For example, an agent can help customers to navigate web pages and fill out forms. You can also generate summary reports about agents, sessions, and customers.
Avaya Co-Browsing Snap-in leverages the Document Object Model (DOM), an application programming interface (API) for valid HTML documents.
Avaya Co-Browsing Snap-in consists of the following components:
Server: Install Avaya Co-Browsing Snap-in svar on the Avaya Breeze® platform. It provides REST Web Service API that uses the co-browsing client SDK called Sharing Services.
For more information about APIs, see the Programming guide for Sharing Services under Avaya Breeze® Client SDK at DevConnect.
Client SDK or Sharing Services: Co-Browse JavaScript SDK to integrate with the website to enable co-browsing.
Note:
One concurrent co-browse session can take place between an agent and a customer.
