Customer Name

The name of the customer who initiated a session.

Session Key

The unique system-generated key used to identify a session.

Agent Name

The name of the agent who initiated a session or joined a session.

Session Status

The status of the session whether it is closed, idle, waiting for customer, or in progress.

Customer Device

The device which the customer used to initiate the session.

Duration

The duration of the session from the start to the end in seconds.

Start

The timestamp when the session started.

Stop

The timestamp when the session ended.

Customer Last Activity Time

The timestamp when the customer performed the last activity.

Initiated By

The information whether an agent or a customer initiated the session.

Ended By

The information whether an agent or a customer ended the session.

The button to hide columns in the report. The columns with a check mark are displayed in the report. You can also export the report columns. You can export the columns as:

• Export all data as csv: The report exports all the columns in a csv file.

• Export current data as csv: The report exports only the visible columns in a csv file. If you hide certain columns, the report does not export the hidden columns to the file.

• Export current data as pdf: The report exports only the visible columns in a pdf file. If you hide certain columns, the report does not export the hidden columns to the file.

You can export only selected rows from the report in a csv. If you select specific rows, the report displays one additional option for export:

• Export selected data as csv: The report exports only the selected rows in a csv file. If you hide certain columns, the report does not export the hidden columns.