Loading Avaya Co-Browsing Snap-in

Last Updated : May 15, 2025 |

About this task

Use this procedure to load a snap-in into System Manager.

Before you begin

  • Install a WebLM license for the Co-Browsing Snap-in on System Manager.

  • Download the Avaya Co-Browsing Snap-in services from PLDS.

Procedure

  1. On the System Manager web interface, click Elements > Avaya Breeze® > Service Management > Services.
  2. Click Load.
  3. On the Load Service window, click Choose File.
  4. In the Load Service dialog box, click Browse to select the CoBrowse-<3.10.x.y.zzzzzz.svar file from your local machine, where x, y, and z denotes the Co-Browsing Snap-in version.
  5. Click Load.

    System Manager checks the licensing of Co-Browsing Snap-in. On successful validation, System Manager displays the Accept End User License Agreement dialog box.

  6. Click Accept.

    System Manager adds Avaya Co-Browsing Snap-in to the list of services.

  7. To ensure that Co-Browsing Snap-in is in a loaded state, click Elements > Avaya Breeze® > Service Management > Services page.

    The row for the Co-Browsing Snap-in services displays the status as loaded.