Configuring Avaya Co-Browsing Snap-in licenses

Last Updated : Sep 28, 2020 |

About this task

Configure Avaya Co-Browsing Snap-in licenses in System Manager.

  • Get the Avaya Co-Browsing Snap-in license from Avaya PLDS.

  • Get the primary Host ID from System Manager to generate the Avaya Co-Browsing Snap-in license. To get the ID, navigate to Server properties in the Licenses section on the Avaya Breeze® Services tab.

  • Ensure that the Avaya Co-Browsing Snap-in license is installed on the WebLM server that is integrated with System Manager.

  • Ensure that the Avaya Breeze® platform license is installed on System Manager. To see the current status of each Avaya Breeze® platform server license, navigate to Server Administration in the Avaya Breeze® Elements tab.

Procedure

  1. On the System Manager home page, click Services > Licenses.
  2. On the left navigation pane, click Install license.
  3. Browse to the location of the Avaya Co-Browsing Snap-in license, select the license file, and click Install.

    System Manager installs the license file and displays COLLABORATIVE_BROWSING_SNAP_IN under the Licensed Products section located on the left navigation pane.

  4. To verify if the license file is installed successfully, do the following:
    1. Click Elements > Avaya Breeze® > Service Management > Services.

      System Manager displays the Services page.

    2. In the All Services table, scroll down to the CoBrowse row, and verify that the License Mode column displays a tick mark. If you hover your mouse on the tick mark, the screen displays the following message:License Normal Mode — This snap-in has no license errors.