A user with administrator rights can generate reports in Avaya Co-Browsing Snap-in. Internet Explorer 11, Google Chrome, and Mozilla Firefox are the supported browsers for generating these reports.
The reports are for reference only. The following are the three types of reports:
Session Summary: Provides information about the sessions initiated by customers and agents.
Agent Summary: Provides information about the sessions initiated by agents.
Customer Summary: Provides information about the sessions initiated by customers.
