Omnichannel database configuration

Last Updated : Jun 26, 2025 |

Use this configuration when you set the JNDI attribute to False and use Intersystem Cache Database.

Note:

Use only while deploying Avaya Co-Browsing Snap-in with Avaya Oceana®.

Name

Description

Default value

Database User Name

The username for the external database. This is a mandatory attribute if you are using the Intersystem Cache Database.

If you change the value, you must reboot the cluster.

NA

Database Password

The password for the external database. This is a mandatory attribute if you are using the Intersystem Cache Database.

If you change the value, you must reboot the cluster.

NA

Database Driver Class

The driver class name for the external database. This is a mandatory attribute if you are using the Intersystem Cache Database.

If you change the value, you must reboot the cluster.

com.intersys.jdbc.CacheDriver

Database IP/FQDN

The IP address or FQDN for accessing the external database. This is a mandatory attribute if you are using the Intersystem Cache Database.

If you change the value, you must reboot the cluster.

NA

Database Port

The port used for accessing the external database. This is a mandatory attribute if you are using the Intersystem Cache Database.

If you change the value, you must reboot the cluster.

The default port number is 1972.

Database Name

The name of the external database. This is a mandatory attribute if you are using the Intersystem Cache Database.

If you change the value, you must reboot the cluster.

The default name is COBROWSE.

Secure InterSystem Cache

Setting this to true enables a secure connection to the Omnichannel database. If you set this to true, ensure you create the relevant certificates in System Manager and Omnichannel database.

The default value is false.