Overview

Last Updated : Apr 08, 2015 |

Avaya Co-Browsing Snap-in generates alarms when any error occurs. The system sends a self-service email to the configured email address.

You can view, search, filter, export, and configure alarms from the System Manager web interface. Alarm information is available on the Services > Events > Alarms page in System Manager. For more information, see Maintaining and Troubleshooting Avaya Aura® Avaya Breeze® platform at https://support.avaya.com/.

Alarm severities

Severity

Description

Critical

Critical alarms identify failures that are causing the service to stop. These alarms require immediate action.

Major

Major alarms identify failures that are causing a critical degradation of service. These alarms require immediate attention.

Minor

Minor alarms identify failures that are causing service degradation. These failures do not cause the system to be inoperable.

Alarm status

Status

Description

Raised

An alarm has been generated. Software recovery actions have failed to correct the problem.

Cleared

The problem has been fixed and the alarm has been cleared. The alarm can be auto clear or you might have to clear the alarm manually.