Viewing reports results

Last Updated : Dec 21, 2018 |

About this task

Use this procedure to modify the way you view report results.

Note:

You cannot make any changes to the data in the reports. The reports are available in the view-only mode.

Procedure

  1. To filter the records within the reports, ensure that the Filter option is set to Enable.

    • If you select more than one fields to filter the records, then use the AND condition AND. For example, if you filter records based on the agent name and session status, the reports page displays only those records that match both the filter criteria.

    • To filter records using fuzz match, use asterisk (*) . For example, if you type *us* in the Initiated By field, the report displays all records that contain us.

  2. To sort a column, click the icon in the column and then do the following:

    • To sort in the ascending order, click Sort Ascending.

    • To sort in the descending order, click Sort Descending

    If you sort the report for more than one columns, then use the AND condition. For example, if you sort the first name as ascending and the last name as descending, then the record displays the first name as ascending and the last name as descending.

  3. To hide a column, click the icon in the column, and click Hide Column.
  4. To unhide a column, click the icon, and click the desired column.
  5. To view the changes done during the session, click Refresh.