To upgrade Avaya Co-Browsing Snap-in service in Avaya Breeze® platform, you must install a new version of the Snap-in service.

When you upgrade the Avaya Co-Browsing Snap-in SVAR, the system does not remove the Avaya Co-Browsing Snap-in that is already deployed.

You can upgrade by using the preferred version or the latest version.

Preferred version

When you deploy a new version of the Avaya Co-Browsing Snap-in service, the previous version of the service continues servicing the REST requests. To bring the newly deployed SVAR into service, you must set the newer version as the preferred version on the Avaya Breeze® > Service Management > Services page. For more information, see Setting Preferred Version.

Latest version

When you deploy a new version of the Avaya Co-Browsing Snap-in service, the new version of the Snap-in service starts servicing the REST requests automatically.

When you deploy a Avaya Co-Browsing Snap-in service in a new Avaya Breeze® platform instance, the service is set to latest by default.

If you do not set any version as the preferred version, the system uses the latest version value.

When a version is set as the preferred version, the system does not give the option to set the latest version in the Services page.