On the System Manager web interface, click Elements > Avaya Breeze® > Service Management > Services.
Make a note of the existing attribute values of the old Co-Browse service before you upgrade.
Uninstall and delete the old Co-Browse service.
Ensure that the service name is CoBrowse by navigating to Attributes > Service Global.
On the Services page, click Load.
Click Browse next to Local PC to locate the latest Avaya Co-Browsing Snap-in<CoBrowse-3.10.x.y.zzzzzz.svar>.svar, where x, y, and z denotes the Co-Browsing Snap-in version..
Click Open.
In the Load Service window, click Load to load the Avaya Co-Browsing Snap-in service.
On the End User License Agreement (EULA) page, click Accept.
The Service Management page displays the service with the LOADED state.
In the left navigation pane, click Attributes > Service Global and select CoBrowse service.
In the left navigation pane, click Cluster Administration.
For the cluster that you want to upgrade, select Deny New Service from the Cluster State drop-down.
To upgrade to the latest version of the Avaya Co-Browsing Snap-in service, perform one of the following steps:
On the Services page, select and install the latest version of the CoBrowse service.
On the Cluster Administration page, edit the cluster to select and commit the latest version of the Avaya Co-Browsing Snap-in service.
The Services page displays the service with the INSTALLED state.
If you set the preferred version option for a service, the service continues to service the requests. The new service version comes in to service only after you set the new version as the preferred version option in the Services page.
If you do not set the preferred version option for the service in the cluster, the newly deployed version comes in to service after successful deployment. However, it is advisable to set the preferred version for the newly installed service to avail the features of that release.
Verify if the services are installed successfully. For more information, see Verifying a Avaya Co-Browsing Snap-in deployment.
For the upgraded cluster, select Accept New Service state from the Cluster State drop-down.
Verify the co-browsing deployment functionality after the upgrade.
