License requirements

Last Updated : Aug 31, 2020 |

To use Avaya Co-Browsing Snap-in, you must procure the valid Avaya Co-Browsing Snap-in and Avaya Breeze® platform license files.

Avaya Co-Browsing Snap-in uses the snap-in service licensing feature provided by Avaya Breeze® platform. The platform and snap-in licenses are available through PLDS. You must install these licenses on the WebLM server of Avaya Aura® System Manager, which manages the platform and snap-in licenses.

In Avaya Co-Browsing Snap-in, a digital signature that the Avaya Breeze® platform Element Manager uses confirms that the licenses are applicable to these services. If the signature is invalid, the system does not load the service.

A single license containing the information for each licensed feature applies to Avaya Co-Browsing Snap-in.

License modes

The different license modes indicate the status of the services installed on Avaya Breeze® platform.

The following license modes apply to all Avaya Breeze® platform and Avaya Co-Browsing Snap-in licenses:

  • License Normal Mode: This mode indicates that the installed license file is valid. The complete functionality is available for the Avaya Breeze® platform instance.

  • License Error Mode: This mode displays the license error. The Avaya Breeze® platform instance is in a 30 day grace period during this mode. In this mode, the complete functionality is available during the grace period. System Manager displays the warning icon with the date and time of the grace period expiration in the License Mode column. If the grace period expires and you do not correct the license error, the snap-in enters License Restricted mode and gets uninstalled from all the clusters.

  • License Restricted Mode: The Avaya Co-Browsing Snap-in instance goes into the restricted mode after the 30 day grace period expires. As a result of this unresolved license error, the snap-in is in the License Restricted mode and gets uninstalled from all clusters.

    If you install a license file, the Avaya Co-Browsing Snap-in server goes into the normal mode and automatically returns to service.

For more information about licensing modes and licensing for Avaya Breeze® platform, see Administering Avaya Breeze® platform.

The Avaya Breeze® platform licensing audit runs every 9 minutes. Any license changes, including install or uninstall actions on the WebLM server, take time to reflect on the user interface. The latest license information therefore, takes maximum 9 minutes to reflect in Avaya Breeze® platform Element Manager.