Server unable to reach Cobrowse database

Last Updated : Sep 28, 2020 |
Alarm text
Cobrowse database may be down or database related attributed might be configured incorrectly
Alarm ID
CoBrowse_DB_ERR_001
Alarm level
Critical
Trigger component

  • Case1: The cobrowse service unable to connect the cobrowse database.

  • Case2: The cobrowse service is running but the cobrowse database in unavailable.

Problem description

The system can raise this alarm in two cases:

  • Case1: The cobrowse service unable to connect the cobrowse database during the installation of the cobrowse service.

  • Case2: The cobrowse service is running but the cobrowse database in unavailable.

Solution

Procedure

  1. Ensure you have configured a correct value for the database attribute on System Manager.
  2. Ensure that the cobrowse database is available and can communicate with the cobrowse server.