Avaya Co-Browsing Snap-in log files
Avaya Breeze® platform provides a separate log file for Avaya Co-Browsing Snap-in. If more than one version of Avaya Co-Browsing Snap-in is installed, all logs gets stored in the same file.
Note:
If you set the logging on the Avaya Breeze® platform to OFF, the log level for Avaya Co-Browsing Snap-in is reset to INFO level. If you want to investigate the logs, select the logging level to Finer or Finest.
The following table describes the log name and location of the logs related to Avaya Co-Browsing Snap-in:
Log Name |
Location |
Description |
Service installation or deployment logs |
/var/log/Avaya/sm/asm.log /var/log/Avaya/sm/deploy.log |
Validates the snap-in service installation or deployment logs. |
Service logs |
/var/log/Avaya/services/CoBrowse/CoBrowse.log |
Validates the snap-in service logs. |
Alarm logs |
/var/log/Avaya/services/event.log /var/log/Avaya/breeze/alarms.logs |
Validates the snap-in alarm logs. |
You can modify the logging level for Collaboration Designer snap-ins on the System Manager Avaya Breeze® platform login page. You can view the details of each log, perform a search for logs, and filter specific logs. Use the/opt/avaya/contrib/bin/ce tool to enter commands for viewing logs, changing logs configuration.
For more information, see Maintaining and Troubleshooting Avaya Breeze® platform.
