Configuring an Avaya Co-Browsing Snap-in user

Last Updated : Jun 26, 2025 |

About this task

You can modify the Avaya Co-Browsing Snap-in user password in the InterSystems Cache database.

Procedure

  1. Log in to the system where you installed the InterSystems Cache instance.
  2. To open the InterSystems Cache Management portal, enter the following url on your web browser:

    https://<INTERSYSTEM_CACHÉ_DATABASE_IP>:57772/csp/sys/UtilHome.csp, where <ServerIP> is the IP address of the server where you installed the Omnichannel database.

  3. On the InterSystems Cache Management Portal login page, do the following:
    1. In the User Name field, type _admin.
    2. In the Password field, type Oceana16.
    3. Click LOGIN.
  4. To switch to the COBROWSE namespace, in the Namespace field, click Switch.

    The InterSystems Cache Management portal displays the Namespace Chooser page.

  5. In the Available Namespaces section, click COBROWSE.
  6. Click OK.
  7. On the left navigation pane, click System Administration > Security > Users.

    The InterSystems Cache Management portal displays the User page, which lists user definitions.

  8. Scroll down to the Cobrowse row, and click Profile.

    The InterSystems Cache Management portal displays the summary of the privileges for the Cobrowse user.

  9. Click Edit User.
  10. In the Password field, click Enter New Password.

    The Edit User page displays the password field.

  11. Enter your password and confirm it.
  12. Click Save.

    The Save option is located at the top of the page.

    The Edit User page displays the message: User saved.