An agent can see IFrames on a customer’s web pages. Using the IFrame support, an agent can add or modify the content of the HTML elements present inside an IFrame in an active co-browsing session.
Important:
Avaya Co-Browsing Snap-in supports two levels of nested IFrames on a web page.
Note:
Browsers have security restrictions for cross-domain content. Hence, they restrict co-browsing with an IFrame containing content from a different domain.
If an agent uses the Firefox browser and has screen control, the browser does not support IFrame rendering.
