Customers or agents can highlight static text in a co-browsing session. They can enable and disable the highlight functionality and configure the highlight color. The highlighted text is visible to the initiator and the co-browser when they control the session.
The highlighted effect disappears automatically when:
The customer pauses the co-browsing session.
The agent passes on the session control to the customer and vice versa.
The agent or the customer clicks or double-clicks the mouse button.
Note:
Highlight text does not apply to elements such as text boxes, text areas, or select boxes. The customer or the agent can highlight the text through mouse selection or double-click.
