During an active co-browsing session, customers or agents, whoever controls the session, can draw geometric figures on the selected data on a web page using a mouse pointer. The geometric figures that they can draw in Avaya Co-Browsing Snap-in are the following:
Rectangle
Square
Circle
Freehand
Customers or agents can choose the color and thickness of the annotation while using this feature. When the user does not specify any shape, color, or thickness of the annotation, the default values take precedence.
During an active session, customers or agents can do the following while using this feature:
Remove selected or all self-created annotations.
Hide or unhide all annotations the other party creates to differentiate self-created annotations.
Hide or unhide all self-created annotations while controlling the page.
Note:
Customers or agents cannot change the values of any field in the web page during the annotation process.
The annotation positions on the customer and the agent page need not match.
Important:
Customers or agents can turn the annotation functionality on or off during an active co-browsing session.
