Configuring Avaya Oceana to accept contacts

Last Updated : Feb 06, 2019 |

About this task

Use this procedure to configure Avaya Oceana® so that it starts accepting SMS, Social, Chat, and Generic conversations.

Procedure

  1. On the System Manager web console, click Elements > Avaya Breeze® > Configuration > Attributes.
  2. On the Attributes Configuration page, click the Service Clusters tab.
  3. In the Cluster field, select Avaya Oceana® Cluster 3.
  4. In the Service field, select MessagingService.
  5. For Shutdown Mode, select the Override Default check box and select false in the Effective Value field.
  6. Click Commit.
  7. In the Service field, select CustomerControllerService.
  8. For Shutdown Mode, select the Override Default check box and select false in the Effective Value field.
  9. Click Commit.
  10. In the Service field, select GenericChannelAPI.
  11. For Shutdown Mode, select the Override Default check box and select false in the Effective Value field.
  12. Click Commit.