Avaya Control Manager upgrade overview

Last Updated : Dec 06, 2022 |

This chapter provides information about the tasks that you must perform to upgrade Avaya Control Manager, which acts as the centralized administration interface for Avaya Oceana®.

The high-level tasks of the Avaya Control Manager upgrade process are:

  • Taking a backup of Avaya Control Manager databases to preserve information such as Avaya Control Manager system configuration.

  • Uninstalling the Arbiter service from the Avaya Control Manager server.

  • Upgrading Avaya Control Manager from 8.0.4, 8.1 or 8.1.0.1 to 9.x.

    Ensure that you stop the services on the Avaya Control Manager server before upgrading.

  • Installing the latest version of the Arbiter service on the Avaya Control Manager server.

Important:

  • After upgrading Avaya Control Manager and the Omnichannel server, do not use them until the Avaya Oceana® and Avaya Breeze® platform upgrade is complete.

  • When you upgrade to Avaya Control Manager 9.x, you must obtain a new license. You can contact Avaya support for obtaining new license.